Contact Us
Got a question about a review, spotted something on the site that looks off, or want to flag a casino we haven't covered yet? We'd rather hear from real players than guess what matters to you. Below is how to reach us and what we can actually help with.
How to reach the team
The quickest way to contact Best Casinos Canada is by email at [email protected]. We read every message and try to reply within a couple of business days, though it can take a little longer during busy periods.
Before writing in, it's worth checking whether your question is already answered elsewhere on the site. If it's about a specific brand's welcome offer, our comparison pages and individual write-ups usually cover the wagering requirements, minimum deposit and expiry windows in detail. If it's about staying in control of your play, our Responsible Gambling page is a better first stop than a support inbox. And if you're checking the small print on how we operate this site, that lives on our Terms and Conditions page.
What we can help with
- Corrections — if a bonus amount, spin count or term we've listed for a brand looks out of date, tell us and we'll verify it.
- Suggestions — if there's a Canadian-facing casino or a no deposit promotion you think deserves a look, let us know.
- Feedback on our ratings — if you've played somewhere we've reviewed and your experience doesn't match what we've written, we want to hear it.
- General queries — about how we compare sites, how our rankings are put together, or how to find your way around the site.
What we're not able to help with
We're an independent comparison site, not a casino operator. That means we can't process withdrawals, unlock accounts, resolve a dispute over a bonus you've already claimed, or answer questions about a specific deposit that's gone missing. Those issues need to go to the casino's own support team, since they hold your account details and transaction history — we don't. If a licensed operator has treatment you're unhappy with, their terms page (and, where applicable, their regulator) is the right channel, not a third-party review site.
Before you get in touch about a bonus
A large share of the messages we get are about no deposit bonuses and welcome offers, so a couple of pointers can save you a wasted email:
- Check the wagering requirement and maximum cashout cap listed on the specific casino's page — these vary between brands and change over time.
- Confirm the offer is still live and available in your province before signing up, since promotions can be region-restricted or time-limited.
- Read the game restrictions — many bonuses only count toward slots, or exclude certain providers, and this is set by the casino, not by us.
If, after checking, something still doesn't add up, that's exactly the kind of report we're glad to receive.
A note on how we work
Best Casinos Canada earns a commission when readers sign up through some of the links on this site. This never decides how a casino is ranked or reviewed — our ratings are based on the same criteria across every brand, and that arrangement doesn't change what we tell you in an email either.
Want to know more about us first?
If you're curious about who's behind the site and how we approach our reviews before reaching out, our About Us page covers that in more detail.